Refund & Cancellation Policy

• In case of cancellation or non-confirmation of the appointment by Medicaso due to any reasons, three options are available to the consumer:
• He may ask for rescheduling the appointment with the specialist Doctor, or
• He may claim a refund of the advance payment, or
• The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
• In case the consumer misses or cancels the appointment, he shall not be entitled to any refund
• In case the consumer’s credit card/debit card/payment account has been accidentally overcharged, please notify the company of the same at the earliest. In case of over-charging, the consumer has the following options.
• He may claim a refund of the outstanding amount. In such a scenario, the company shall make all endeavors to refund the amount within 7-14 working days.
• The outstanding amount may also be credited to the account of the consumer so as to be adjusted in future consultations of himself or of any other person.
• The refund shall be made by e-banking or by demand draft or by other such mode other than cash, depending upon the suitability of both, the company and the consumer.
• For claiming refund, the consumer should necessarily have the valid invoice of the investigations, so as to be able to get the refund.